Responsible Gaming

Responsible Gaming at 365ase – Keep the Fun, Avoid the Harm

Betting should be a form of entertainment, not a source of income. 365ase believes every player deserves to enjoy the game within healthy limits — which is why we offer a range of protection tools and support services.

Please note: Gambling is strictly for those aged 18 and above. If you feel that betting is getting out of your control, please reach out to our support team today.

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18+ Age Restriction
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Get Help Fast

Activate Self-Exclusion
Set a Deposit Limit
Limit Your Session Time
Contact Support

What Is Responsible Gaming and Why Does It Matter?

Responsible play means treating betting as entertainment and staying within limits that protect your financial and mental wellbeing. At 365ase, we work to ensure every member can enjoy betting in a safe and positive environment.

Online betting is growing in popularity across Bangladesh. From cricket to football, lottery to casino — people are enjoying all kinds of betting from the comfort of home. But when that enjoyment turns into addiction, it can have a serious impact on personal life, family, and finances.

Responsible play at 365ase isn't just a legal obligation — it's an ethical commitment. We want every player who visits our platform to stay calm, stick to a set budget, and take breaks when needed. Entertainment should never become a burden.

On this page, we'll cover the warning signs to watch out for, the tools 365ase provides to keep you safe, and where to find professional support. Start building responsible gaming habits today.

Our Responsible Gaming Features

365ase has multiple effective measures in place to keep you protected. You can activate each one yourself directly from your account settings.

Set a Deposit Limit

Set a daily, weekly, or monthly cap on your deposits. Once a limit is set, it takes effect immediately. To increase it, you'll need to wait 7 days — a built-in safeguard against overspending.

Set a Loss Limit

Set a maximum amount you're willing to lose within a given period. Once that limit is reached, your session will end automatically. This is one of the most effective tools for responsible betting.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, you'll receive a reminder and can choose to end the session. This is a great way to break the habit of playing for extended periods.

Cooling-Off Period

Take a temporary break of anywhere from 1 day to 6 weeks. Your account remains active during this time, but betting will be disabled. Use this feature to step back, clear your head, and return with a fresh perspective.

Self-Exclusion

Lock your account for anywhere from 6 months to permanently. Once self-exclusion is activated, the account cannot be reopened before the set period ends. This is our most powerful protection tool.

Age Verification

365ase follows a strict KYC verification process at registration. Under no circumstances are users under the age of 18 permitted to access the platform. Protecting minors is our top priority.

How to Activate Protection Tools

All of 365ase's responsible gaming tools can be activated in just a few clicks from your account settings. Follow the step-by-step guide below.

Reducing or removing a protection limit requires completing a specific cooling-off period. This is intentional — to prevent you from making impulsive decisions in the heat of the moment.

1
Log In to Your Account

Log in to your 365ase account and click the profile icon in the top right corner.

2
Go to the Responsible Gaming Section

From the profile menu, select the "Responsible Gaming" option.

3
Choose Your Preferred Tool

Deposit limit, loss limit, session time, cooling off, or self-exclusion — select whichever option you need.

4
Save Your Limit

Enter your preferred value and confirm. Changes take effect immediately.

5
Get Support

If you ever need assistance, our support team is available 24/7 via live chat or email.

Warning Signs of Problem Gambling

If you notice any of the signs below, take it seriously and seek help right away. Responsible gaming means knowing your limits.

Betting beyond your means: You are spending more on betting than your income or savings can support.

Chasing Losses: After a loss, you keep placing larger bets in an attempt to win back what you've lost.

Emotional Distress: You feel restless or irritable when you're not betting, and can't feel at ease until you start playing.

Withdrawing from family and friends: Betting is causing strain in your relationships with the people you care about.

Neglecting Work or Studies: Betting is causing you to fall short of your professional or academic responsibilities.

Hiding Your Betting: You are hiding your betting from family or friends, or lying about it.

Betting with borrowed money: You are taking on debt or borrowing money from others to fund your betting.

Sleep Problems: Losing sleep over betting or staying up late to play.

Escalating Bet Amounts: You need to wager more money than before to feel the same level of excitement.

Verify Yourself

Read through the questions below. If you answer "Yes" to 3 or more, we strongly recommend seeking professional support.

Have you ever placed more bets to try to win back money you lost?

Do you hide your betting activity from family or friends?

Have you tried to stop betting but found you couldn't?

Is betting having a negative impact on your daily life, relationships, or work?

Have you borrowed money or spent your savings to fund your betting?

Do you feel restless or irritable when you're not betting?

Outcome: If you answered "yes" to 3 or more of these, don't wait — contact the 365ase support team or activate self-exclusion. Remember, asking for help is not a sign of weakness; it takes real courage.

Frequently Asked Questions

Here are answers to some common questions you may have about responsible gaming.

Yes. When self-exclusion is activated, you can still withdraw any remaining balance in your account. While exclusion is active, no new bets can be placed and access to the platform will be restricted. To reactivate your account after the exclusion period, you will need to contact support.

Yes — reducing or setting a lower deposit limit takes effect immediately. However, increasing your limit requires a 7-day cooling-off period. This is intentional, to prevent impulsive decisions that could lead to overspending.

Start by speaking with them directly and encouraging them to seek professional help. You can also reach out to the 365ase support team — we can assist in applying protection measures to a user's account upon request.

A cooling-off period is a temporary break — typically ranging from 1 day to 6 weeks — after which your account is automatically reactivated. Self-exclusion, on the other hand, is a longer-term measure lasting from 6 months up to permanent. It does not end automatically; to reactivate, you must contact 365ase support and complete a verification process.

No, absolutely not. 365ase enforces a strict age verification process at registration, confirmed via national ID or passport. If an account belonging to someone under 18 is identified, it is closed immediately and any deposited funds are returned.

Yes, completely free. Deposit limits, loss limits, session time, cooling off, and self-exclusion — all tools on 365ase are available at no cost to every registered member. Using these features is your right, and we encourage you to take full advantage of them.

Help & Resources

You are not alone. 365ase and our partner organisations are always here for you.

Live Chat Support

Our support agents are available 24 hours a day, 7 days a week. Get immediate assistance whenever you need it.

Email Support

Email us at support@365ase.com and we'll get back to you with detailed assistance within 24 hours.

Account Security

Set your own limits from account settings, or contact support to activate self-exclusion.

Professional Counselling

Consult a mental health professional for gambling addiction counselling services.

The 365ase Commitment

365ase is committed to making responsible gaming our highest priority — always. We continuously add new tools and features to keep our players protected. Your enjoyment and your safety are both our responsibility.

Strict Age Verification
Secure Payment System
24/7 Support
Transparent Policies

Play Responsibly, Enjoy Safely

Every betting experience at 365ase should be an enjoyable one. Play within your limits, stay safe, and make use of our responsible gaming tools.

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